You Have Challenges,
We Provide Solutions
What We Do
Program Management
Luster possesses a deep understanding of how to design and implement program management plans. We collaborate with clients to develop programmatic left and right markers covering all functional areas rolling up into a holistic ISO based program quality management plan. Individual project management plans are designed to align with a fully integrated program management plan. Organizational structure, utilization of key performance indicators, (KPIs), on-boarding, the development of detailed job descriptions, continued training, and professional development of assigned personnel, document management systems, and periodic audits are key pillars of the plans Luster creates.
Quality Management
Luster’s approach to quality management is holistic and collaborative. We collaborate with our client or teaming partner to develop and implement a process and risk-based systematic approach to quality management focused on an International Standards Organization ISO 9001:2015 “best practices” Quality Management System (QMS). The QMS system emphasizes the ISO “Plan-Do-Check-Act (PDCA) cycle. A key element of Luster’s Cloud Based QMS is the utilization of quality audits. Quality audits are designed to assure that: 1) scope, 2) cost, 3) schedule and 4) cross-functional program /project controls are properly implemented and reported. An additional important tool we have designed into our QMS is the employment of key performance indicators (KPI). The program management team, subconsultants and the project management team, inclusive of design-builders, are measured monthly and the associated results reported no less than quarterly to stakeholders.
Project Management
Luster’s approach to project management is based on the premise that no two projects are alike. We develop unique client project management plans to meet the specific needs of the project. The sooner a client engages us the more positive impact we have on shaping the project outcome to align with the owner’s stated intent. We function as an extension of our clients’ staff. Luster staff includes strategic planners, systems specialists, architects, engineers, project managers, and procurement personnel experienced in managing projects through all phases of a project.
Risk Management
Luster possesses a deep understanding of how to design and implement risk mitigation plans. We are proficient in all forms of program / project delivery methods. Luster’s approach to risk mitigation is systematic and permeates through an entire program’s implementation plan. The initial effort is to review: 1) all contracts, 2) governance documents, 3) scopes of work and 4) any proposed changes. Our approach is to take proactive steps to mitigate and/or eliminate potential claims by advising our clients with factual and timely data, alternatives, and responses to the contractor. The earliest possible resolution of issues before they become irreparable problems is not just our goal, it is our mantra!
Built On...
Client Focus
Professional Integrity
Social Responsibility
One Team
Luster National, Inc. is a Minority Owned Program Management Firm. Our services range from Construction and Project management, Stakeholder Alignment, Wellness Program Designs, Contractor Outreach, and Workforce Development. We strive to serve as an “internal” advocate or “owner’s representative” for our clients and work to provide innovative and sustainable courses of action to tackle many problems.
