Services

Luster National’s approach to Community Outreach and Public Engagement is inclusion - not exclusion. At Luster, our experience shows it is vital that a community outreach plan possesses measurable goals and outcomes where community participation and feedback are woven into the fabric of a program. We understand that successful delivery of a program must include proactive, clear, honest, and equitable communications with sincere listening by seemingly disparate entities such as clients, community groups, public agencies, businesses, workforce development, elected officials, and the media to create an environment that will facilitate the development, implementation, and utilization of capital programs for generations to come.

Luster has subject matter expertise in community outreach, public relations, and project labor agreement administration. We provide these services from inception and planning to construction through operations. Our services include developing community outreach plans, business impact mitigation plans, construction impact mitigation plans, and facilitating user-friendly public information meetings with merchants, stakeholders, and residents.

Historically marginalized communities are now more than ever, demanding transparency and accountability. Luster has the cultural competencies and awareness that will assist in meeting their needs, elevating accessibility, and making sound decisions that will move programs forward. This awareness includes understanding the linguistic needs, complex histories, injustices, and trepidations from past capital programs that lacked transparency and community participation. Luster understands that a community is an unfolding story that changes every day. To be successful, we have learned that a capital program needs to be patiently, responsibly, and considerately incorporated as a new chapter in a community’s story.

We create multi-lingual project collateral, periodic eNews publications, ongoing content for project websites, and social media outlets, as well as distribute, review, and analyze surveys, all to engender overall enthusiasm and encourage stakeholder participation on projects. The intent of these services is to develop continuous dialogue between clients, public agencies, and community stakeholders all with the aim of aligning goals which minimizes disruption to successful project completion and optimizes opportunities for public involvement.