Services

Luster’s approach to quality management is holistic and collaborative. We collaborate with our client or teaming partner to develop and implement a process and risk-based systematic approach to quality management focused on an International Standards Organization ISO 9001:2015 “best practices” Quality Management System (QMS). The QMS system emphasizes the ISO “Plan-Do-Check-Act (PDCA) cycle. A key element of Luster’s Cloud Based QMS is the utilization of quality audits. Quality audits are designed to assure that: 1) scope, 2) cost, 3) schedule and 4) cross-functional program /project controls are properly implemented and reported. An additional important tool we have designed into our QMS is the employment of key performance indicators (KPI). The program management team, subconsultants and the project management team, inclusive of design-builders, are measured monthly and the associated results reported no less than quarterly to stakeholders.