Services

LUSTER offers comprehensive stakeholder alignment services. Today’s “Mega” programs and projects are complex. Integrating the multiple personalities brought together is a challenge. Teams often include the primary client office, client sister offices, the project management team, general engineering consultants, design-build teams, and specialty consultants. To mitigate some of the challenges these various personalities present, a deliberate effort must be made to establish a process that enables each team element to define and craft a project “win” for all parties. LUSTER uses several tools to accomplish this including:

• Host project mobilization partnering sessions
• Craft consistent messaging content
• Project mission statement development
• Design a project specific onboarding process and ongoing alignment exercises
• Create laddering relationships between the primary client office with its sister offices
• Facilitate sustainable partnering engagements
• Visualization of project completion date and how participant supports successful closure
• Conduct periodic quantitative and qualitative analysis as part of the projects’ continuous process improvement (CPI)

Many clients implement alternative delivery methods for their major capital expenditures, while most, if not all, are foundationally structured to execute projects utilizing traditional design-bid-build. This includes implementing the project at the traditional pace of design-bid-build reviews and approvals. LUSTER utilizes the alignment relationship laddering approach to help the client recognize that this approach can challenge the benefits of alternative delivery methods.

LUSTER also works with its teaming partners and client representatives to recognize both the challenges and benefits of instituting cultural, cognitive, and geographic diversity in the design of a project plan. Projects go south not because of “hard skills”, but because of the human factor, or soft skills. Advancements in technology have eliminated the issue of contacting project stakeholders. Connecting with the stakeholders is a different matter and requires effort and a plan. Mitigating the human factor sets the project up for success. The more energy put into the front end of today’s “Mega” programs and projects saves money on the back end. LUSTER’s stakeholder alignment services are a value add that offers our clients sustainable and scalable results.