Statement of Qualifications
Strategic Consulting Services
Luster Profile.
Luster National, Inc. (“Luster”) has a proven and successful 34-year record of accomplishment spanning a broad spectrum of professional services in the public infrastructure sector that includes Strategic Consulting services; Program, Project, and Construction Management; Stakeholder Alignment; Environmental Compliance; Diversity Management; Public Outreach; Wellness Program Design, and Workforce Development. As a firm, Luster and its quality management system is certified under International Standards Organization (ISO) 9001:2015. Luster is a Disadvantaged Business Enterprise (DBE) and is minority-owned.
Luster Mission.
Luster provides superior professional services to a broad array of national and regional private sector clients and governmental agencies, faced with ever-changing and complex needs. We generally serve as an “internal” advocate or “owner’s representative” for our clients but are also able to perform more conventional Professional Services as an “external” contractor as well. Regardless of the- mission we are required to perform, we provide innovative, sustainable courses of action and business processes in order to meet our client’s unique and diverse needs and/or requirements. We constantly strive to achieve superlative results, utilizing exceptional people, who are subject-matter experts in their respective fields. We are knowledgeable of, and certified in, industry-standards management techniques and processes. We have the experience, the technology, and training expertise to get the job done, no matter what the mission is. Luster places emphasis on achieving client intent and the professional development of our personnel and our client’s personnel. Our motto: “You have Challenges; We Provide Solutions”, defines who we are, what we do, and how we do it.
Luster National offers a host of insightful and value-add strategic services to our clients and partners:
Strategy Development and Stakeholder Alignment
Organizational Structure and Resourcing
Program Planning
PMO Set-Up
Program/Enterprise Level Quality Management
Program/Enterprise Level Risk Management
Sustainability
Asset Lifecycle Technology Strategy and Planning
Compliance Management
Onboarding and Ongoing Training
Knowledge Management Systems
Other Related Areas of Services:
Executive Coaching
Grant Writing
Public Outreach / Communications
Diversity Management / Supplier Management
Culture & Morale
Health & Safety
Staff Augmentation for Planning Activities
Luster Management & Delivery.
Luster is focused on delivering high-quality projects on time and on budget. As such, we employ a highly skilled staff of subject-matter experts with the skill sets and experience necessary to control cost, timeline, quality, and mitigation of client risk. As the Program/Project Manager, Luster vigilantly directs and supervises work as the project proceeds through the planning, design, and construction stages. Luster works closely with our clients, regulatory agencies, and other third-party stakeholders to track and direct various types of work based on a Program Management Plan (PMP) developed prior to commencement of the work. As the Construction Manager, Luster helps guide projects through the construction phase to ensure our clients receive the highest quality service and the best value. Our approach is often to function as the owner’s representative, providing both the organizational and technical capabilities vital to achieving project goals. Providing Construction Engineering and Inspection (CEI) Services is an integral part of our Construction Management core. With superior technical expertise, Luster’s size and scalability provides the agility and ability to respond quickly to our client’s needs. We provide the most cost-effective solutions, including the development of unique and innovative measures, to deliver exceptional service and value to our clients.
Programmatic Gap Analysis
Situation:
Whether due to pandemic or other complexities, major civil infrastructure programs are experiencing a pressing and timely need to revisit, refresh and enhance their structure, operations and oversite to ensure quality and successful delivery of contractual outcomes
Purpose:
Strategic, systematic and ISO-based review of program strategy, structure, plans, people, processes and technology
Benefits:
Alignment of goals, resources, contract, and governance mandates
Risk and budget creep mitigation
Assigned personnel know their role, responsibilities, authority, and ‘big picture’ stated intent.
Program Quality Management:
Luster National offers a host of Program Quality Management (PQM) services to our clients and partners:
Up-Front Planning & Development
Gap Analysis / Maturity Assessment
Risk Management
Organizational Excellence
Process Improvement
Staff Modeling
Stand-Up and Implementation
Continual Improvement Initiatives
QM Program / Project Lead
Governance Adherence
Systems Interoperability
Training & Auditing
ISO 9001:2015 Certification Consulting
Budget Planning
Compliance Management
STRATEGIC CONSULTING SERVICES OVERVIEW
LUSTER QUALIFICATIONS
$15B State of CA DCA Program
Water Sector
Programmatic Gap Analysis for transition from planning to delivery phase
Planned and stood-up Program Quality Management System
$13B DB GDOT MMIP
Transportation Sector
Oversight and consultation for Program Quality Management
Planned, developed, staffed, and managed the Program Quality Management System
$5B Complex (Tech Client, CA)
Technology Sector
Program and Project Quality Executive Consultant
Developed and implemented Program Quality Management System
$4B Corporate Operations
Energy Sector
Operational Gap Analysis of ISO Quality Management System
Redesigned engineering and business Quality Management System