Statement of Qualifications
Vertical Construction
Luster Profile.
Luster National, Inc. (“Luster”) has a proven and successful 35-year record of accomplishment spanning a broad spectrum of professional services in the public infrastructure sector that includes Strategic Consulting services; Program, Project, and Construction Management; Stakeholder Alignment; Environmental Consulting and Compliance; Diversity Management; Public Outreach; Wellness Program Design, and Workforce Development. As a firm, Luster and its quality management system is certified under International Standards Organization (ISO) 9001:2015. Luster is a Disadvantaged Business Enterprise (DBE) and is minority-owned.
Luster Mission.
Luster provides superior professional services to a broad array of national and regional private sector clients and governmental agencies, faced with ever-changing and complex needs. We generally serve as an “internal” advocate or “owner’s representative” for our clients but are also able to perform more conventional Professional Services as an “external” contractor as well. Regardless of the- mission we are required to perform, we provide innovative, sustainable courses of action and business processes in order to meet our client’s unique and diverse needs and/or requirements. We constantly strive to achieve superlative results, utilizing exceptional people, who are subject-matter experts in their respective fields. We are knowledgeable of, and certified in, industry-standards management techniques and processes. We have the experience, the technology, and training expertise to get the job done, no matter what the mission is. Luster places emphasis on achieving client intent and the professional development of our personnel and our client’s personnel. Our motto: “You have Challenges; We Provide Solutions”, defines who we are, what we do, and how we do it.
Luster Management & Delivery.
Luster is focused on delivering high-quality projects on time and on budget. As such, we employ a highly skilled staff of subject-matter experts with the skill sets and experience necessary to control cost, timeline, quality, and mitigation of client risk. As the Program/Project Manager, Luster vigilantly directs and supervises work as the project proceeds through the planning, design, and construction stages. Luster works closely with our clients, regulatory agencies, and other third-party stakeholders to track and direct various types of work based on a Program Management Plan (PMP) developed prior to commencement of the work. As the Construction Manager, Luster helps guide projects through the construction phase to ensure our clients receive the highest quality service and the best value. Our approach is often to function as the owner’s representative, providing both the organizational and technical capabilities vital to achieving project goals. Providing Construction Engineering and Inspection (CEI) Services is an integral part of our Construction Management core. With superior technical expertise, Luster’s size and scalability provides the agility and ability to respond quickly to our client’s needs. We provide the most cost-effective solutions, including the development of unique and innovative measures, to deliver exceptional service and value to our clients.
CLIENTS
United States Navy
Lawrence Livermore National Laboratory
City and County of San Francisco
Kaiser Permanente
NASA /Ames Research Center
South San Francisco Unified School District
EXPERTISE
Strategic Consulting Services
Program Management
Project and Construction Management
Enterprise level ISO based quality management
Enterprise level risk management
Program Controls
Change Management
Claims Management and Forensic Analysis
Cost Reviews
Public/Community Outreach
VERTICAL OVERVIEW
UNITED STATES NAVY, NAVAL FACILITIES ENGINEERING COMMAND (NAVFAC)
NAVAL AIR WEAPONS STATION (NAWS)
China Lake, California
Role: Luster National, Inc. (Luster) is part of the Parsons team providing professional staff augmenting the Navy’s OICC and NAVFAC SW military and civilian personnel by providing Programming and Project Management Services initially for the first six (6) projects preparing to start construction. Luster’s CMS efforts currently includes mobilization and site logistics, reviews of pre-final/final design packages, constructability reviews, RFIs and submittals, design, and construction meetings, and providing subsequent recommendations to the military and civilian leadership for their review and resolution. As each of the 20 projects start construction, full construction management services will commence with Luster providing primarily CM and CET staff augmentation for the project duration.
Naval Air Weapons Station (NAWS) China Lake is a large military installation located in Kern, San Bernardino, and Inyo Counties in Southern California. The 2019 California Ridgecrest earthquakes – commonly referred to as the 2019 Ridgecrest earthquake sequence – occurred on July 4th and July 5th. They included two initial large shocks of magnitudes 6.4 and 5.4, followed by the 7.1 mainshock and as many as 1,400 aftershocks: mainly within the NAWS China Lake area. Overall damage to all the surrounding areas was initially estimated in excess of $5.3 Billion. Following the mainshock, NAWS China Lake evacuated all non-essential personnel and declared the base as “not mission capable until further notice” in a statement published on the base’s Facebook page on July 6th.
China Lake is the U.S. Navy's largest single landholding, representing 85% of the Navy's land for weapons and armaments research, development, acquisition, testing and evaluation (RDAT&E) use and 38% of the Navy's land holdings worldwide. In total, its two ranges and main site cover more than 1,100,000 acres (4,500 km2), an area larger than the state of Rhode Island. As of 2010, at least 95% of that land has been left undeveloped. The roughly $3 billion infrastructure of the installation consists of 2,132 buildings and facilities, 329 miles (529 km) of paved roads, and 1,801 miles (2,898 km) of unpaved roads.
Naval Facilities Engineering Command (NAVFAC) Southwest held an industry forum, Aug. 1, 2019, in San Diego, to discuss upcoming construction requirements for the earthquake recovery, repair, and reconstruction effort of Naval Air Weapons Station, China Lake, California.
"I want to return combat capability to China Lake as fast as I can," the NAVFAC SW commanding officer was quoted as saying. He and the panel presented a sense of scale of the construction needed and asked for help from the contractors to plan how they would achieve that goal and deal with the problem of labor and cost factors for the re-construction efforts.
The NAWS China Lake earthquake repair & recovery program has a target of $2.9 Billion planned to “design, repair, replace, upgrade, and construct new facilities, utilities, and roadways” using existing MACC contracts on 20 separate, primarily D-B base projects. The design and acquisition timelines were Q4 FY20 to Q1 FY21 with initial projects breaking ground in late Q1 FY21 with estimated project completion in FY24. Estimated value of projects ranges from $24 Million to $515 Million.
CONFIDENTIAL CLIENT
PRESTIGIOUS WORLDWIDE TECH CLIENT
Mountain View, California
Role: Luster National, Inc. (Luster) performed as a direct consultant to a prestigious tech client in Mountain View CA, providing program management and delivery services for a 605,000- square-foot, mixed-use facility that is scheduled to open in the 4th quarter of 2020. This iconic structure houses offices, retail, food & beverage and public spaces. The program team sought to achieve a LEED® Platinum rating from the U.S. Green Building Counsel Council.
Provides direction and oversight for the PM, CM and Controls Staff.
Advises Client/Owner on Contractual Strategy, Design, Constructability, Schedule, Sequencing/Phasing of Construction, Quality Assurance, and Claims Mitigation.
Establishes Operational Procedures for the Management Team, Design Team and Contractors.
Provides mentorship for less experienced staff.
Ensures coordination occurs between the project work streams, the various designers and various contractors.
Resolves differences between the Management Team staff to ensure a unified team approach.
CONFIDENTIAL CLIENT
HIGH TECH PRIVATE SECTOR CLIENT HQ
Cupertino, California
Role: Luster National, Inc.’s (Luster) role, as a subconsultant to general contractor Rudolph & Sletten, was to provide Quality Assurance for the build-out of interior systems, assemblies and finishes. Ron Brown and Greg Miller provided leadership of the Luster team on this massive project as we neared its scheduled substantial completion date of 1st Quarter, 2018. Luster’s onsite personnel were focused on punch-list items to ensure all installations were in alignment with owner-approved QA documents.
Luster’s team developed and administered the Quality Assurance Plan which executed mock-up and first-in-place review of every component, both hidden and seen, and documented findings for client review and acceptance that served as metrics to ensure delivery of consistent appearance throughout this 2.8- million square-foot project. The primary project component, a 4-story "ring" of one-mile circumference, houses 320 office “Pods”, arranged in nine “Sectors”. Each “Pod” offers a customizable layout to suit program requirements for executive offices, conference facilities, general office, and research & development functions. Nine "entries" separate the “Sectors”. Each “Entry” provides conference rooms, break areas and toilet rooms.
Exit stairways were glazed and designed to facilitate staff interaction as they circulate through the building. Finishes were kept to a simple palette of exquisite surfaces – including precast, stone, terrazzo, glass & glazing systems, doors and hardware, wood-veneer paneling, custom lighting, work surfaces, and stainless-steel fittings – that underwent rigorous evaluation.
The 12,000 employees are served by amenities including a 4-story, 4,000-seat cafeteria (that can be opened to the exterior) and a 100,000- square-foot fitness center. The “park-like” setting incorporates two miles of walking/running paths, an orchard, a meadow, nearly 9,000 trees, and a large pond.
Building systems are thoroughly integrated into the building's interior design and architecture. The building "breathes" and requires minimal heating or cooling. Additionally, rooftop solar panels provide the majority of the project's electrical requirements. All of these elements were carefully planned, designed, and monitored (audited) throughout the construct period to ensure compliance with the client’s program and expectations.
Summary of Applicable Work Performed
Quality management of multi-faceted transportation projects for same or similar services in SOS*
Cost control, quality of work, contract compliance, internal auditing, and performance-based monitoring for public transit agencies.
ISO 9001 Implementation.
Agency/Stakeholder coordination.
Improved efficiencies.
WORLDWIDE TELECOMMUNICATIONS FIRM
DATA CENTER FACILITY MAINTENANCE/MANAGEMENT
Various US Locations
Role: Luster National, Inc. (Luster) is responsible for the management of design and construction of building-related projects (e.g., infrastructure upgrades and/or building additions) for a Worldwide Telecommunications Firm’s telephone offices and data centers. Luster works under the general direction and in support of the Corporate Real Estate Design and Construction Department. Luster interacts with all project team members (e.g., contractors, consultants, and the Worldwide Telecommunications Firm’s team members). Luster manages multiple projects of varying size and complexity as required by workload.
Luster has provided construction management services to the Worldwide Telecommunications Firm since 2007, but more recently; Luster has four (4) full-time employees onsite supporting their project management efforts in a variety of disciplines, most specifically in environmental services (Petroleum Storage Tank Program Management). They provide the following support activities for environmental projects; design review; cost estimating; project management; procurement support; cost/price analysis; budget and schedule development; technical analysis; and post-construction services. Other specific tasks include the following:
Planning, project definition and cost estimating
Management of project teams
Value engineering
Attending meetings
Code compliance
Performance metrics application
Cost and schedule adherence
Report preparation and dissemination
On‐going operations mitigation
Team building
Project close‐out
Project implementation plans development
LAWRENCE LIVERMORE NATIONAL LABORATORY
NATIONAL IGNITION FACILITY
Livermore, California
Role: Luster National, Inc. (Luster) provided construction management services to the Lawrence Livermore National Laboratory (LLNL) through a Master Task Agreement. LLNL is a premier applied science laboratory that is part of the National Nuclear Security Administration (NNSA) within the Department of Energy (DOE).
Luster field engineers provided direct support to LLNL project engineers and quality control managers. Their role was to perform inspections, provide quality assurance, and observe placement of 10 tons of reinforcing steel, 6,000-cubic yards of concrete, and the erection of over 50,000-tons of structural steel as part of the LLNL seismic retrofit program.
The National Ignition Facility (NIF) is a representative exampleof a facility worked on through task orders issued under the Master Task Agreement. The NIF serves as a cornerstone for the United States’ Nuclear Weapons Stockpile Stewardship Program.
CITY AND COUNTY OF SAN FRANCISCO
SAN FRANCISCO CIVIC CENTER COURTHOUSE
San Francisco, California
Role: Luster National, Inc. (Luster) served as prime construction manager for the construction of the City and County of San Francisco’s $73.5 Million, 233,000-square foot courthouse. Luster provided full construction management services throughout the pre-construction and construction phases, including all on-site inspections. This high-tech state-of-the-art building houses San Francisco’s Superior and Municipal courts. Luster provided project coordination, quality assurance, change order management, contractor scheduling and monitoring, cost control, and disputes resolution. Luster’s project procedures manual became the road map for implementing all unrelated construction tasks. The project had tight budget and schedule constraints that Luster helped to maintain.
KAISER PERMANENTE
TOWNPARK COMPREHENSIVE CARE CENTER • SCHEDULING AND COST CONTROL SERVICES
Kennesaw, Georgia
Role: Luster National, Inc. (Luster) assigned a Senior Scheduler/Planner to review, evaluate, analyze, and optimize the construction schedule for the successful completion of the Town Park Comprehensive Care Center. Luster evaluated the General Contractor’s (GC) 3-week look-ahead schedule from one week to the next to identify where they were falling behind. We ensured that the 3-week look-ahead and OPS schedules reflect a separate set of codes for “system component”. Specific tasks included:
Determine critical areas of work first, as reflected in the schedule;
Determine the project’s critical path, as shown in GC’s schedule versus what it should be;
Identify major change modifications the client believes could have impacted the project work
Direct the GC to create fragnet activities to incorporate into the current OPS to provide a more realistic schedule that represents actual conditions and yields more accurate forecasted dates for the remaining work.
PROJECT MANAGEMENT / CONSTRUCTION MANAGEMENT SERVICES (1995-2008)
Northern California
Luster provided scheduling, cost estimating, and quality control inspections. We reviewed subcontractor submittals, monitored trade contractors, and supervised the change order process at three Kaiser Permanente facilities in Northern California. Luster provided construction management services for the following projects under Kaiser Permanente:
Construction of the $27 Million Sacramento Medical Center, which included the build out of a five‐story building and renovation of the ER and radiology facilities.
Construction of the Santa Teresa Medical Center in San Jose, which involved the build out of a 106,000-sq.ft. three‐story medical office building.
Construction of a $22 Million medical facility in Redwood City that included a four-story medical office building and an eight‐level parking structure.
NASA/AMES RESEARCH CENTER, WIND TUNNEL
AEROACOUSTIC MODIFICATION PROGRAM
Mountain View, California
Role: Luster National, Inc. (Luster) developed, implemented, and maintained the construction budget and overall program schedule for the NASA/AMES Research Center Wind Tunnel Aeroacoustic Modification Program. The tunnel is over 1,400-feet long and 180-feet high. Luster reviewed and approved contractor schedules and pay requests, and prepared specialized schedules and time-impact analyses. Luster staff prepared an as-built Critical Path Method (CPM) schedule for a major claims avoidance effort. The Ames Research Wind Tunnel is a subsonic tunnel, which can test planes with wingspans up to 100 feet.
SAN FRANCISCO REDEVELOPMENT AGENCY / LENNAR COMMUNITIES
HUNTERS POINT NAVAL SHIPYARD REDEVELOPMENT
San Francisco, California
Role: Luster National, Inc. (Luster) served as prime Construction Manager for Lennar Communities, who had an Exclusive Negotiation Agreement (ENA) with the San Francisco Redevelopment Agency (SFRA) to redevelop Hunters Point Naval Shipyard. The 550-acre shipyard redevelopment included mixed-use commercial, residential, industrial and open space. On this former military installation, Luster staff coordinated the demolition and grading of 60 acres, which will contain 600 residential units, parks and open space. This complex management process required close coordination with local public works agencies and shipyard tenants. Additional responsibilities included oversight and coordination of the utilities infrastructure project.
LADY OF THE SEA GENERAL HOSPITAL PROJECT
Galliano, Louisiana
Role: Luster National, Inc. (Luster) provided disaster claims consulting and advisory services, which included consulting on FEMA and other Federal grant agencies programmatic and regulatory requirements related to cost estimation, bid document preparation, and construction/budget oversight.
Luster additionally provided:
Project and contractor management, including (but not limited to) design review, project construction monitoring, progress and budget management, work oversight, and cost reconciliation.
Effective Coordination/Communication
Pro-active Management
Partnering/Teamwork
Design Review
Project/Construction Monitoring
Progress and Budget Management
Work Oversight
Cost Reconciliation
Project and Program management support, including but not limited to procurement assistance and the oversight and management of projects, contractors, and design professionals to ensure responsiveness to client’s needs, quality, timeliness, compliance, and cost reasonableness.
Project and Program management support
Procurement Assistance
Oversight and management of projects, contractors, and design professionals
Provide program management and oversight of repair/construction efforts to ensure work complies with applicable Project Worksheets and related federal and state grant requirements and guidelines, applicable program eligibility and cost reasonableness determinations.